March 2006
Newsletter
www.kcs.za.com

KCS FORMS AN ALLIANCE WITH Q-GATE -------------------- Paribus, powerful and sophisticated software that intelligently identifies duplicate data, helps your business eliminate waste and improve productivity. By de-duplicating data and bringing all the relevant information into a single view it ensures you get a complete, accurate customer picture.

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WHY CRM ?
The key value of a CRM solution is to create satisfied customers and improve customer retention. By focusing on customer retention and customer satisfaction and the delivery there of, will improve the bottom line within any organisation. Given that one of the major advantages of CRM is increased customer retention, and that research indicates that re-acquiring existing customers costs one tenth of the original cost of acquiring new customers, then the value of a CRM solution becomes obvious.

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SALESLOGIX v6.2
The three E’s of customer relationship management, experience, execution and equity are said to be the key characteristics that are required by any organization when managing their customer relations. The new version of SalesLogix has once again proven to be a market leader for CRM solutions due to its ability to embrace these three E’s of CRM. By including more benefits and by having lower total cost of ownership and multiple awards under its belt, the new version is looking to steam role its way through its competitors.

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KCS TAKES OVER KIMRU SALESLOGIX
The official handing over from Kimru towards KCS recently occurred in January 2006. KCS supplies customers with all components of CRM, hardware, software and services, making us a single point of contact.

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SALESLOGIX ON POCKET PC AND BLACKBERRY
Now extended to mobile PC’s and BlackBerry, SalesLogix has further demonstrated its true implementation and integration capabilities. Being able to track contacts from any location via wireless connections will further enhance all CRM procedures and tasks for sales personnel on the road. Imagine being able to manage and monitor all aspects of their clients without having to travel to and from the office?

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QUOTE OF THE MONTH "Remember......Dissatisfied customers would tell between 7 and 10 people about a poor experience while satisfied customers would recommend a company to only 3 or 4 of their friends". - PIMS