ABOUT CRM SALESLOGIX

SalesLogix is the customer relationship management solution that enables small to medium-sized businesses to cultivate profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction and loyalty. Designed to meet the distinct needs of small to medium-sized businesses, SalesLogix delivers integrated Sales, Marketing, Customer Service, and Support automation solutions that adapt to your unique customer acquisition, retention, and development processes. SalesLogix provides a complete CRM solution with low cost of ownership, rapid time to productivity, and high return on investment. Flexible and easy to use, SalesLogix readily accommodates growth and changing business requirements. SalesLogix, the SMB CRM leader with more than 4,500 customers worldwide, is part of the Sage (Softline) Software family of integrated business management solutions.

Benefits of Using SalesLogix
• Segment customers and prospects by meaningful profiles for targeted messaging and campaigns
• Create custom campaigns for unique groups
• Design and deliver high-impact marketing communications
• Automate campaign activity scheduling and follow-ups
• Immediately assign “hot” leads based on dynamic business rules
• Track campaign success by lead source
• Analyze ROI and increase marketing efficiency

The Forrester Research evaluation of 151 mid-market sales force automation criteria indicated the following about SalesLogix:
• It received the highest scores among all vendor products evaluated for product breadth and deployment options
• Matched or exceeded all vendor products evaluated for product usability;
• and included simplified product migration paths and a range of available ERP options for customers to choose from as their business processes evolve.

SalesLogix Sales
Increase productivity by automating key aspects of the selling cycle, maximize team selling effectiveness with advanced sales tools and make informed decisions based on accurate visibility into the sales pipeline.

SalesLogix Marketing
Identify and target the most profitable prospects, manage and track all aspects of campaigns in one place and analyze campaign ROI to increase marketing efficiency.SalesLogix Customer Service
Resolve customer questions, issues and requests quickly for a high-quality customer experience, capitalize on new selling opportunities and provide convenient self-service solutions to customers.

SalesLogix Support
Provide resolutions to issues effectively and efficiently, reduce the time and resources it takes to support your customers and extend service delivery through 24x7 self-service solutions.

SalesLogix Mobile Solutions
Keep critical customer information at your fingertips — whether you’re in the office or on the road. Ideal for salespeople, executives and field service personnel, SalesLogix Mobile Solutions provide anytime, anywhere access to key customer data in SalesLogix.

Business Alerts & Workflow
Stay informed of all critical business opportunities. Set and monitor key business criteria, then receive automatic alerts when conditions are met. Add Integrated Service Alerts for pro-active notification of critical customer support issues.

Reporting & Analysis
Analyze your customer data quickly and make informed business decisions. SalesLogix Pivot Reporter is a powerful, easy-to-use reporting and analysis tool designed to provide instant insight into your sales, marketing, service and support efforts.

Ranks Highest in End-User Adoption and Satisfaction
SalesLogix has received CRMAdvocate’s Annual Users Choice Award for the SMB CRM Suite category for the past two years in a row. This is the only award program in which CRM products are judged by end-users. And, in a recent HYM Press Survey and Report, “The State of CRM Software – 2003-2004,” by CRM experts Dick Lee and David Mangen, SalesLogix ranked highest in end-user satisfaction for the second year in a row. It’s not only end-users that have recognized SalesLogix, but also numerous industry analysts and media publications. Accolades include: ISM Top 15 Small and Medium Business CRM Software Packages for 2004, Gartner MSE CRM Marketscope recognition, Top 10 CRM Implementations from Aberdeen Group, CRM Magazine’s Market Leader Award for 2002 and 2003 and multiple Product of the Year recognitions.