The success of most CRM projects is ultimately dictated by the effect it has on people. Customers must see value, suppliers get better service and staff must see a benefit from the solution. This key area is often overlooked, users and customers are often forced to use systems they neither want nor benefit from. KCS takes a bottom up approach to delivery by understanding the needs of customers and users first, enabling the big picture to become clearer. By benefiting key stakeholders, staff and customers, the business will be able to implement their strategy correctly.

Technology
KCS has selected best of breed solutions from our partners to ensure that our customers get the best products and value. All of the products we sell are proven technologies, aimed at combining ease of use with useful functionality. Although technology enables changes it should not lead it. By choosing established technologies a project is more likely to succeed. KCS provides software and hardware with minimal infrastructure overheads, maximizing the Return on Investment and minimizing risk. Our solutions provide a framework which meets our customer's future needs enabling them to grow.

Our Role
KCS initiates, delivers and maintains CRM solutions that benefit the client's business. We aim to meet the needs of people involved internally and externally with the client's business. Through our acquired knowledge our approach differs from most other solution providers, by evolving solutions rather than trying to deliver in a single phase. We guide our clients through each stage of the CRM process, and ensure success.