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Consultancy
With over 7 years experience in CRM and Contact Management solutions KCS can provide expertise in how to improve a business through better management of customers. We have experience in dealing with a variety of vertical markets and have handled installations with more than 75 users in 5 countries. KCS understands that each project must impact the bottom line, however all parties within a business need to buy-in to a project. We offer practical advice how to balance these factors and achieve the required results.
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Understanding Business
All projects should improve a businesses bottom line. At its conception the project sponsors must have some idea of how the bottom line can be improved and by how much. This is key to understanding the Return on Investment (RoI), and answers the question, "How much should we spend in order to get the desired return?" The simple but vital question is often over looked and is why so many projects end with disappointing results.
Calculating RoI falls into two categories, cost savings and revenue growth. With help from KCS, it is simple to quantify these amounts to give the project some kind of scope. The figures calculated are based on models of potential returns, and will give guidance as to the validity of the project before money is invested. Would you invest a mere thousand to make a million? Of course, but KCS will make sure how this will be achieved before starting the project.
Understanding People
Often businesses choose solutions without consulting those it will impact. Staff, customers and suppliers are often neglected from the development process, and sometimes do not get the benefit they require. People, both internally and externally hold the key to identify the best solution and can pinpoint what needs to be changed and how it can be achieved. KCS identify and communicate with the key people within an organization about the need for change. By defining the exact problem and identifying the key requirements, the appropriate solution can be sourced. It is important to remember that good solutions come from understanding the real problem.
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Understanding Technology
The primary purpose of technology in a CRM project is to facilitate the desired change. When people look to technology to provide a solution, it becomes easy to lose sight of what it tries to achieve. Technology can automate a known process, yet often when a project starts the ideal processes is unclear. KCS has a core understanding of this principle and have developed a unique project technique to ensure success. KCS understand that each technology has its own strengths and weaknesses and pass this understanding on to our clients. This will ensure that when sourcing a solution the appropriate technology is used without taking on unnecessary overheads.
KCS always undertake an initial investigation phase to ensure the project is conceived on a solid foundation. The RoI is calculated to validate customers' value for money. In order to gain benefits from any business tool, you must understand how to use it. KCS guarantee our customers will see benefits from the tools we sell. We provide packages that establish the Project Fundamentals, Technical Evaluations, Business Process Development, Sales and Marketing plans, Customer Service Initiatives as well as full Project Management.
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